Shipping & Returns

 

If you have questions about shipping or returns, you can call Customer Service at 1-800-474-WELL (9355) or 1-908-237-2195.

General Shipping Information

How Your Order Will Ship

Shipping Confirmations

Orders to Alaska, Hawaii, Guam, Puerto Rico and US Territories

International Shipping Policies

United Kingdom Shipping Restrictions

Canadian Customs Restrictions

Returns

General Shipping Information

We currently offer free shipping on orders over $70.00 (shippable products only) and all subsequent autoship orders — shipped within the contiguous U.S. All digital products, Position Papers, NEI Programs, NEI Courses, Video on Demand, Events and Retreats do not count towards the eligible order total for free shipping offer.

Orders shipped to a PO Box may incur shipping costs based on location and weight of package. All international orders will incur shipping costs. Shipping options will be presented at checkout.

Regular orders are packed and shipped within 5 business days from our warehouse in Flemington, New Jersey. All expedited orders will be shipped by next business day.

Please note that if you provide an incorrect or incomplete shipping address, you will be charged for any related shipping costs.

How Your Order Will Ship

Your shipping options will be presented at checkout. Please review the estimated transit times below when determining your shipping choice.

Estimates below are for transit only and will vary by destination and DO NOT include packaging time or the day the order is packed and shipped.

Domestic Shipping Options:

• USPS First Class – Estimated 1-3 business days in transit
• USPS Priority Mail – Estimated 1-3 business days in transit
• USPS/FedEx Ground – Estimated 1-5 business days in transit
• Ground Economy – Estimated 2-8 business days in transit
• FedEx Express Saver – Guaranteed 3 days in transit
• FedEx 2nd Day – Guaranteed 2 days in transit
• FedEx Standard Overnight – Guaranteed 1 business day in transit
• FedEx Priority Overnight – next-business-day delivery by 10:30 a.m. to most U.S. addresses, delivery by 5 p.m. to remote areas, and delivery by 1:30 p.m. on Saturdays

International Shipping Options:

• First Class International – Varies by destination, 7-28 days in transit
• Priority Mail International – 6-10 business days in transit
• FedEx Priority International – 1-3 business days in transit

Shipping Confirmations

A confirmation for your order will be sent to you via email after your order is processed. Please ensure your billing and shipping address are correct, and items ordered are correct. If you have any changes, please call 1-800-474-WELL (9355) or immediately email orders@drfuhrman.com.

When your order is packed and shipped, you will receive an  email notification with a tracking number  so you can track your package. You can also track your package by entering the order ID in the tracking field below our contact form.

Vitamix machines are shipped from Vitamix’s facility in Ohio. If your Vitamix order also contains Dr. Fuhrman products, you will receive two tracking notifications.

Orders to Alaska, Hawaii, Guam, Puerto Rico and US Territories 

Available shipping options and cost will be presented upon checkout.

International Shipping Policies

Orders are generally shipped via the  United States Postal Service  or Federal Express International. Options will be presented upon checkout.

The transit time is an estimated 21-28 days pending customs clearance.

If you haven’t received your package within 28 days, please contact your local carrier or contact our Customer Service department using our contact form or call 1 (800) 474-WELL (9355) to track your order.

Actual shipping charges are calculated based on:

• Weight
• Package Dimensions
• Destination/Postal Code
• Value

DrFuhrman.com is not responsible or liable for loss or damages on international shipments via USPS. The package is insured for the value through USPS. Please contact customer service at 1-800-474-WELL (9355) before initiating any claims with the postal service.

If the package is held in customs, it is the customer’s responsibility to retrieve it. The customer is responsible for all duties and taxes.

If the package is returned to us by customs,  the original shipping costs will be deducted from any credit due.

United Kingdom Shipping Restrictions

In order to ship to UK, shippable contents of order MUST exceed $185 (US dollars).

Due to recent changes to VAT treatment for the import of goods from outside the United Kingdom, Dr. Fuhrman Online will only ship orders to the United Kingdom if the total cost of the shippable contents in the order exceeds $185 (US dollars). The total cost of the package includes physical items shipped in the same box and does not include shipping charges.

Membership, digital products, and online events can be purchased; however, they are not included in the shippable total.

Canadian Customs Restrictions

Due to recent changes to Canadian Customs regulations, Customs is not allowing supplies of supplements over 90 days (per individual) to be imported. Please check the duration of the supply you are ordering. If the supply is over 90 days (which is more than one of all of our supplements), please reduce the quantity to meet the allowable amount.

Note: If you are ordering supplies for your family, you may order a 90-day supply per family member. Please indicate in the comment section of your order the names of each member of your family and the supplements they are receiving. We will include specific information in your order to allow customs to accept this order. It is up to the discretion of the customs agent as to whether they will allow the supply in the country. We are researching these new regulations and will post more information as we receive it.

Canadian Customs Regulations Information

Over the Counter Drugs (OTC) — Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an Over the Counter Drug. The drug must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are traveling. The drug must be shipped/carried in one of the following:

• Hospital or pharmacy dispensed packaging;
• Original retail packaging; or
• Have the original label affixed to it which clearly indicates what the health product is and what it contains.

Natural Health Products (NHP) —Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an NHP. The NHP must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are traveling. The NHP must be shipped/carried in one of the following:

• Hospital or pharmacy dispensed packaging;
• Original retail packaging; or
• Have the original label affixed to it which clearly indicates what the health product is and what it contains.

Returns

If you have questions about your order, please contact our Returns Department using our contact form (choose Returns Department) or call (800) 474-WELL (9355).

Contact us  immediately  if you receive the wrong item (do not open the product) or if a product arrives damaged. We will give you instructions for returning the items and will ship replacements to you.

Any products meeting the return criteria must be processed and returned  within 30 days  of the purchase date to be eligible for refund or store credit. The amount of the refund or store credit will be based on purchase price minus all shipping-related fees.  The customer is responsible for the return shipping cost of the product.

DrFuhrman.com does not accept returns on the following items:

• Food and kitchen products
• Books
• Opened Audio and Video Products
• Health or Fitness Products, including the Osteoporosis Weight Vest
• DHA+EPA Purity and ANY opened supplement
• Downloadable digital products
• Online NEI courses, Guided Detox programs
• Skin Care Products
• Memberships are not refundable, but can be cancelled at any time

To facilitate your return, please follow this procedure:

Request a return authorization number from the Returns Department through our contact form or you may call 1-800-474-WELL (9355) for return authorization.

Fill out the  Return Request Form, including the RA number you received via email from DrFuhrman.com.

Once the Return Request Form is completed, please insert it in your package and send the package (through a trackable mail service) back to:

DrFuhrman.com
Attention: Returns Department
8 Bartles Corner Road, Suite 106
Flemington, NJ 08822

All returns are carefully inspected by the Returns Department before any refund or store credit is issued.

Any returned item that is rejected by our Returns Department may be sent back to you, at your request.  The Customer is responsible for all return shipping costs.

We hold rejected returns for two weeks. If the customer does not request that the item(s) be returned within two weeks, the item(s) will be discarded.

Customer Service will notify you via e-mail when your return is processed. A refund to your original form of payment, a store credit, coupon for a future order or exchange will be issued as applicable.

Vitamix returns need pre-authorization. Please call 1-800-474-WELL (9355) and we will arrange a Vitamix issued return label. Once Vitamix receives and approves your return, Customer Service will issue your refund. A shipping fee of $15.00 (Immersion Blender and Stainless Container) or $30.00 (Ascent) will be deducted from your refund.